Terms and Conditions

Please read the following terms and conditions carefully before placing your order. By placing an order with us, you confirm that you have read and accepted these terms.

1. 20% Deposit Required for COD Orders

   To confirm your order, a minimum 20% deposit is required. The remaining 80% of the order amount can be paid by Cash on Delivery (COD) when your order is delivered. The deposit is required before production or processing of the order begins.

2. Free Samples

   We provide free sample delivery for the first sample request made by each customer. If you have already received a sample and request another batch of samples from the same customer profile, the additional samples will no longer qualify for free delivery and postal/delivery charges will apply.

3. Third-Party Financing Options

   We may offer flexible payment or financing options through third-party providers such as Klarna, Clearpay and Zilch. These services are provided and approved by the respective payment provider. Your eligibility, payment schedule, interest or fees, where applicable, will be subject to the provider’s own terms and conditions.

4. 35% Deduction on Returns

   Where a return is accepted and a refund is applicable, a 35% deduction will be made from the refundable amount. This deduction may cover costs associated with processing the order, return arrangements and handling. Any return must be made in accordance with our return instructions and applicable consumer rights.

5. 12-Month Manufacturing Warranty

   Products including beds, sofas and other furniture items are covered by a 12-month warranty against manufacturing faults. This warranty covers genuine faults or defects resulting from manufacturing or workmanship.

   The warranty does not normally cover damage caused by misuse, accidental damage, normal wear and tear, incorrect assembly, unauthorised modifications, improper storage or failure to follow the product care instructions.

6. Product Information, Colours and Dimensions

   We make reasonable efforts to ensure that all product descriptions, images, dimensions, colours, fabrics and specifications displayed on our website are accurate and up to date. However, the actual colour or appearance of a product may vary slightly depending on your screen, display settings, lighting and viewing environment.

   Customers should carefully check the product description, dimensions, colour, fabric, size and selected options before placing an order.

7. Order Confirmation and Product Availability

   All products are subject to availability. When you place an order, you are requesting to purchase the selected product. Your order becomes confirmed once we have accepted the order and confirmed that the product is available.

   We reserve the right to refuse or cancel an order where there is a genuine reason, including product availability issues, pricing errors or circumstances that prevent us from fulfilling the order.

8. Delivery Times and Delivery Address

   We aim to deliver your order within the estimated delivery period provided at the time of ordering. Delivery times are estimates and may vary depending on the product, availability, destination and delivery partner.

   You are responsible for providing a correct and complete delivery address and contact details. Delivery may be carried out by us or by a third-party delivery partner.

9. Delivery Access for Large Furniture

   Before ordering large furniture, you must make sure that the product can safely reach the intended room. Please check door widths, hallways, staircases, lifts, corridors, parking and other access restrictions.

   If delivery cannot be completed because of an incorrect address, restricted access or the product cannot safely be brought into the property, additional delivery arrangements or reasonable additional costs may apply.

10. Damaged, Missing or Faulty Products

    Please inspect your product as soon as reasonably possible after delivery. If your product arrives damaged, faulty or with missing components, please contact us promptly.

    When contacting us, please provide your order number, a description of the issue and photographs or videos where appropriate. After assessing the issue, we may offer replacement parts, repair, a replacement product, a refund or another appropriate solution, depending on the circumstances and your applicable consumer rights.

Important: Nothing in these Terms & Conditions is intended to remove, restrict or limit any statutory consumer rights that cannot legally be excluded or restricted.